Swoosh English refund policy
For live one-to-one and group lessons
If you are not satisfied with the lessons with your teacher, we will first help you to change to a different teacher. If you are still not happy with the lessons, we will happily refund you 100% but it must be within the first 30 days of payment.
To access a 100% refund please let us know within your first 3 lessons and we will refund you within 30 days. Rest assured, we have extremely low refund requests from our students so we will do everything humanly possible to make sure you are satisfied.
For pre-recorded video lessons and lesson recording packages
For our pre-recorded courses and course packages, if you show us that you have gone through the whole course, submit your essays in the VIP group and done all the video lessons and exercises within 60 days and you feel you haven’t improved your English skills, we will be happy to refund you within 30 days.
For essay correction service
Please make sure that you use all essay corrections that you purchase as we cannot refund any that you do not use. You will need all of these corrections in order to give yourself the very best opportunity to pass the IELTS writing exam!
If you’re having other problems with your Swoosh products and services, please contact us.