Swoosh English refund policy

For live one-to-one and group lessons

Swoosh English may make changes to any of the classes, content or instructors available at any time, and without notice. The information on the website may be out of date, and Swoosh English makes no commitment to update these materials. If you are not satisfied with the lessons with your teacher, please let us know within your first 3 lessons. We will happily refund you 100% within 60 days but you must let us know within the first 30 days of payment. Rest assured, we have extremely low refund requests from our students so we will do everything humanly possible to make sure you are satisfied.

For group class packages and lesson recording packages

Swoosh English may make changes to any of the classes, content or instructors available at any time, and without notice. The information on the website may be out of date, and Swoosh English makes no commitment to update these materials. If you show us that you have gone through the whole course (including attending all live classes and completing all video courses), and submitted at least 10 essays into the VIP group and you feel you haven’t improved, we will be happy to provide you with a 100% refund within 60 days. You must request a refund within 30 days of payment. This is the only situation in which a refund can be issued.

For OET/IELTS pre-recorded video courses

Swoosh English may make changes to any of the classes, content or instructors available at any time, and without notice. The information on the website may be out of date, and Swoosh English makes no commitment to update these materials. If you show us that you have gone through the whole course by completing the video lessons and exercises 100%, and you feel you haven’t improved, we will be happy to provide you with a 100% refund within 60 days. You must request a refund within 30 days of payment. This is the only situation in which a refund can be issued.

For the writing correction service

Swoosh English may make changes to any of the classes, content or instructors available at any time, and without notice. The information on the website may be out of date, and Swoosh English makes no commitment to update these materials. Please make sure that you use all writing corrections that you purchase as we cannot refund any that you do not use. You will need all of these corrections in order to give yourself the very best opportunity to pass the writing exam!

If you are not satisfied with the writing corrections you receive, we will refund you 100% within the first 60 days. You must request a refund within 30 days of payment. This only applies if you purchase 10 writing corrections or more. 

If you’re having other problems with your Swoosh products and services, please contact us