Swoosh English refund policy
For live one-to-one and group lessons
For group class packages and lesson recording packages
For OET/IELTS pre-recorded video courses
Swoosh English may make changes to any of the classes, content or instructors available at any time, and without notice. The information on the website may be out of date, and Swoosh English makes no commitment to update these materials. If you show us that you have gone through the whole course by completing the video lessons and exercises 100%, and you feel you haven’t improved, we will be happy to provide you with a 100% refund within 60 days. You must request a refund within 30 days of payment. This is the only situation in which a refund can be issued.
NOTE: We cannot refund in the event that you are not able to connect to live classes due to internet, device or VPN issues. We will try our best to help you with these issues.
In the event that changes are made to the scores accepted by the NMC or GMC (or other government bodies or organisations) for any of the exams we help students with, we unfortunately cannot provide a refund. We would be happy to switch your course to a friend or family member to use instead or you can use the credit towards one of our other products.
For the writing correction service
Swoosh English may make changes to any of the classes, content or instructors available at any time, and without notice. The information on the website may be out of date, and Swoosh English makes no commitment to update these materials. Please make sure that you use all writing corrections that you purchase as we cannot refund any that you do not use. You will need all of these corrections in order to give yourself the very best opportunity to pass the writing exam!
If you are not satisfied with the writing corrections you receive, we will refund you 100% within the first 60 days. You must request a refund within 30 days of payment. This only applies if you purchase 10 writing corrections or more.
For subscription courses
The OET/IELTS/PTE monthly subscription course or The OET Intensive Course are non-transferable and non-upgradable packages.
For requests to change your package
If you would like to change your OET package to an IELTS package and vice versa, we will be happy to do this for you as long as you inform us within 30 days of payment.